If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.
What is seller’s money back guarantee eBay?
You have eBay Money Back Guarantee requests
If you ship your item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in and help with a request, you’re protected.
Do you get your money back on eBay returns?
As a seller, you can issue refunds through Seller Hub or My eBay. Sellers can also issue a refund through a cancellation or return request, or a report that an item hasn’t arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
Why is my item not covered by eBay money back guarantee?
Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. This includes, but is not limited to: Colluding with a seller to wrongly declare an item’s value for customs. Filing a chargeback after receiving a refund.
Is eBay money back guarantee legit? – Related Questions
Can eBay sellers not accept returns?
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.
Once the item is delivered to the seller, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.
How long does it take for eBay to refund debit card?
it takes time to get the refund on a debit/credit card. at least a few days,can take a week or more.
How do I return something on eBay for free?
Do eBay sellers pay for return shipping?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back.
What is eBay 14 day return policy?
Consumers have a minimum of 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Sellers can set a longer returns timeframe if they choose.
Can you get a refund on eBay after 30 days?
Can I decline an eBay return request after 30 days? Sellers can decline a return request if 30 days have passed because the money-back guarantee has expired. A buyer can still open a request to discuss the order details, but there is no longer an obligation on the seller to accept it for any reason.
Buyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don’t reply, or don’t offer those options the buyer can ask eBay to step in.
How long does a buyer have to return an item on eBay after opening a case?
Through eBay – 30 days after the estimated delivery for a not received claim, 30 days after receipt for a return. Buyers can request a return after 30 days, but you can decline. If the buyer paid through paypal, they have 180 days after payment.
What happens to the seller on eBay if they don’t send your item?
You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.
Can a buyer open a case after 30 days?
If the case is found in the sellers favour it is not classed as a defect. After 30 days customers can still open a case.
How do I protect myself as a seller on eBay?
Here’s what you need to do to protect yourself. First and foremost, keep all your dealings as a seller inside eBay itself, where they can be logged and monitored. Refuse any requests to bypass this system, such as settling the final payment outside eBay or cutting auctions short for a “buy it now” price.
Yes a seller can and will win a case! For I won my case and the item was worth a lot of money. Always protect yourself, no less I won case and buyer sent back item which he lost, it not how i operate, but that buyer was trying to be slick and lost it all, why I was on top of it covered all bases.
Does eBay ever protect the seller?
Most transactions on eBay are covered by seller protections. However, the following situations are not covered: Items that violate eBay’s prohibited and restricted items policies. Items in categories excluded from eBay Money Back Guarantee.
How do sellers not get scammed on eBay?
To avoid getting scammed on eBay, check out a user’s reviews and avoid doing business with someone if their reviews are negative. If someone requests money orders or checks for payment, protect yourself by refusing to buy the item.
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