You can do this in the following steps:
- Open the Resolution Center.
- Log in to your PayPal account.
- Select Report a Problem.
- Select the transaction that you want to dispute.
- Provide a reason for the dispute.
- Open a dispute.
Will PayPal cover me if I get scammed?
When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.
Will PayPal refund me if item not received?
My order never arrived
If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple. Open a dispute in the Resolution Center to get the process started.
What protection do I get with PayPal?
Protection you can count on. PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.