With Depop’s buyer protection, we’ve got you covered. If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 180 days of the date of purchase. You don’t need to pay to be covered.
Can you get a refund from Depop?
If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 180 days after the purchase.
Does Depop refund you if you don’t receive your item?
Staying safe whilst buying on Depop
When you buy in-app, you’re covered by Buyer Protection. This means that if an item doesn’t arrive, isn’t as described, or if you buy a bundle and some items are missing, we will get your money back.
How do I file a dispute on Depop?
If you paid using Depop Payments, you’ll need to report this through the app to start a dispute. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Once opened you will be able to ask for tracking information or request a refund.
Can you get your money back if you get scammed on Depop? – Related Questions
Does Depop protect sellers?
“Depop has buyer and seller protection that covers all transactions made within the app. However, all purchases done outside of this are at your own risk. If you don’t receive your money or goods you’ll have no cover and will be left out of pocket.
Does PayPal refund money if scammed?
Protection you can count on. If you don’t receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we’ll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.
What happens if a Depop seller doesn’t ship an item?
What should I do next?
- Message your seller to ask for an update.
- Check your Depop purchase receipt for any shipping updates or a tracking number.
- Allow 7 days for any shipping updates.
- Been waiting over 7 days? If you paid using Depop Payments you can open a dispute using the Resolution Centre. Paid via PayPal?
How do I open a dispute on PayPal?
How to open a dispute
- Log in to your PayPal account.
- Open a dispute in the Resolution Center within 180 calendar days of your purchase, by clicking on “Dispute a Transaction” under “Report a problem”.
- Select the transaction and click Continue.
- Select “Item dispute“.
Do sellers ever win PayPal disputes?
Do Sellers Ever Win PayPal Disputes? Sellers can win PayPal disputes, but only by submitting the right evidence to prove that the customer’s claims are false.
Will PayPal refund if seller doesn’t respond?
If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.
Can PayPal reverse a payment?
You cannot reverse a completed payment. If needed, it is recommended you contact the recipient to inquire about a refund. If a payment goes unclaimed for 30 days, the funds are automatically transferred back to the sender’s PayPal account.
Can I reverse an online payment?
If you detect an error, you can contact your acquiring bank to initiate an authorization reversal before the transfer is complete. This cancels the sale and prevents that transaction from going through.
How do I claim a refund on PayPal?
This is how you can do that: Log into your PayPal account. On the Summary page, click on the transaction you want to cancel. Use the seller’s email you find there to send a refund request to the merchant.
How long do PayPal refunds take?
Refund timing can be affected by processes internal and external to PayPal’s systems. Once your refund is authorized, you should see it returned to your debit/credit card within 3 – 5 working days, however your card provider’s systems may delay the refund for an additional 5 working days.
What is PayPal refund policy?
Customers on PayPal are able to request a refund up to 180 days after paying for a product via PayPal. This is accomplished by using their platform after the original transaction. Sellers agree when signing up for a PayPal account that they’ll abide by the refund policy, and will refund dissatisfied customers.
How long does it take for a refund?
The IRS issues more than 9 out of 10 refunds in less than 21 days. However, it’s possible your tax return may require additional review and take longer.
Can I get a refund on debit card?
If you paid using a Visa debit or pre-paid card
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this.
Can I get a cash refund if I paid by debit card?
Some retailers allow you to request a cash refund if you process a return transaction with a debit card, but you will not be able to do this with a credit card.
What is the process of refund?
Refund may refer to: Product return, a process in which a customer returns a product to the original retailer in exchange for money previously paid. Money back guarantee – a guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.
How do I ask for a refund?
Most retail shops will let you request a refund within a specific timeframe, usually 30 or 60 days from the purchase, while some might have a no-refunds policy altogether.
Common Methods of Asking for a Refund
- Visit the store in-person.
- Contact them via phone-call.
- Use their website.
- Send them an email.