Can you get your money back from booking a hotel?
“The hotel has the legal right to keep the money,” she says. “But I’ve found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask.” I agree. “Prepaid” rooms and nonrefundable rates are not customer-friendly.
How do I make a claim on booking com?
- Follow this link to our Dispute Resolution center.
- Enter your property ID, name, and contact info, then select a topic.
- In the text field under Messages, write a detailed explanation of the complaint – more info helps us understand and resolve your issue faster.
How long does it take to get your money back from booking?
In general the time taken will vary based on multiple variables, but ballpark 2 weeks. Reminder Partner Support will never see this. Posting account or action requests here will result in nothing. For when its urgent never post here go straight to phone method ,as per below.